1. Refund Time Frame
Customers can request a refund within 7 days of receiving their order. Returns must be approved and shipped back within this period to be eligible for a full refund or exchange.
2. Return Approval:
Our team will review your request and provide a Return Authorization Number (RAN) and detailed return address.
3. Package Your Item:
Ensure the product is in its original condition, unused, with all tags, packaging, and accessories included.
4. Ship the Return:
Send the item back using a trackable shipping method within 5 days after approval. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
5. Refund or Exchange:
Once we receive and inspect the returned item, we’ll issue a refund or exchange within 5–7 business days.